Upcoming Events

Below you will find the details for our upcoming events. New events are added frequently so check back often!

Thank you to our Premier Sponsors



Purple Goldfish: Little Things Make the Biggest Difference in Creating Customer WOW

Location: Loews Boston Hotel

Date: 2/21/2018

Time: REGISTRATION & NETWORKING TIME: 8:30am - 9am | PROGRAM TIME: 9-10:15am

The little things make a big difference in customer experience. In this keynote presentation, Stan shares the key ingredients of creating signature added value. We’ll cover the 12 different types of purple goldfish in the two main categories of value and maintenance. Little extras such as the importance of follow up and how to handle mistakes.

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RO2Win – Revenue Optimization e-Course

The Hospitality Sales and Marketing Association International and the Institute for Hospitality and Tourism Education and Research at Florida International University are introducing RO2Win, an online revenue optimization course for hospitality professionals, that trains a team to optimize every opportunity to increase hotel revenue.

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